Loyola University Health Systems, Westchester, IL | Insurance Collector
April 2019 – Present

• Manage insurance claims for multiple hospital facilities, ensuring accurate and timely follow-ups and resolution.

• Examine claims, identify discrepancies, and work with insurance companies, patients, and staff to resolve issues.

• Maintain multiple accounts and work queues, ensuring all documentation is accurate and efficiently processed.

• Demonstrate in-depth knowledge of insurance policies, billing codes, and healthcare regulations.
   

iCare4Vision, Wheaton, IL | Front Desk Coordinator
September 2015 – February 2019

• Greeted patients and managed scheduling, appointments, and follow-ups for an optometry office.

• Verified insurance information and managed patient files, ensuring documentation accuracy.

• Managed social media platforms (Facebook, Instagram, Twitter, Tumblr) to engage patients and promote services.

• Assisted with patient pretesting and coordinated doctor correspondence with other clinics.
   

Static Multimedia, Park Ridge, IL | Writer
February 2013 – 2017

• Wrote articles on upcoming media releases, including notable projects like Halo: The Master Chief Collection.

• Conducted interviews with bands (e.g., Courier) and wrote feature articles for an online audience.

• Collaborated with the editorial team to produce engaging and accurate content about music, movies, and video games.
   

Music Crowns, London, UK | Writer
October 2015 – 2017

• Created content focused on music releases and artist features, contributing to site growth and audience engagement.

• Conducted interviews with international artists and created compelling feature stories.
   

Independent Music Promotions, Vancouver, Canada | Writer
March 2015 – 2017

• Wrote promotional content for emerging artists and new music releases, driving engagement and awareness.

• Developed press materials for online distribution, enhancing visibility for new releases.
   

Bathhaus, Barrington, IL | Personal Assistant
December 2014 – February 2015

• Managed scheduling for a lead designer, coordinating client tours and home evaluations.
   

Target, Villa Park, IL | Associate
September 2013 – December 2014

• Delivered exceptional customer service in a fast-paced retail environment.

• Recognized as Vibe Star of the Month and Red Card Champion for outstanding customer engagement.

• Assisted with store operations, including teamwork and cooperation at checkout.